Performance Improvement

BUILDING THE MUSCLES AND SINEW NEEDED TO DELIVER ON YOUR OBJECTIVES

Yes, form follows function. Implicit in that statement: form also enables function. And yet many organizations continue to fail to explicitly tie the two together. Either because their form (i.e., structure, process, systems) was never truly designed to support their function (e.g., enterprise- or function-specific objectives) or because, once designed, their form failed to adapt to changing goals and objectives driven by a shifting environment and stakeholder expectations. The end result: An inability to efficiently and effectively deliver against their goals.

Tower Strategy Group helps senior executives build high performing organizations by correcting for those disconnects. Providing an integrated set of services, fueled by our proprietary fu.sion ACCELERATOR platform, we cover the full range of objectives setting, strategic planning, organizational design, BPR, and change management services needed to ensure outcomes delivered from day-to-day workflow directly support an organization’s strategic direction.

 

We help organizations define which KPIs they should target and to act on the change needed to achieve those outcomes.

Specifically, we have hands-on experience creating strong alignment around a central and clear set of performance objectives by defining what performance means in client organizations, establishing the KPIs needed to manage that performance, baselining existing performance levels and building a set of targets for improved performance going forward.

From there, we focus on enabling those objectives by defining the specific steps needed to close the distance between existing and desired performance, developing the change management plans required to enable that transformation, and providing hands-on support to implement needed change.

For Federal clients, we do this at the Agency, Department and Program levels. For Private Sector clients, we focus on Corporate- and Operating Division-level performance.

Questions We Help Answer:
  • What qualitative and quantitative metrics, including customer and stakeholder satisfaction, define success for our organization?
  • Why are we falling short of those metrics today?
  • What specific, tangible steps can we take to improve our performance going forward?
  • How do we deploy our people and structure our work to take advantage of those opportunities?
  • What can we learn from others who have tackled similar challenges in the past?
Our Core Performance Management Services Include:
  • Strategic Planning
  • Organizational Development + Capacity Building
  • Change Management + Transformation PMO
  • Business Process Reengineering
  • Workforce + Operations Planning
  • Best Practices Benchmarking
  • Performance Dashboarding
  • Balanced Scorecards

 

Case Study

Insights

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