Helping across the full cycle of strategy development and implementation
Like the Federal Government, State and Local Government is under substantial pressure to do more with less (or at least more with the same). With increasing pressure to engage citizens with higher quality customer service and improved transparency, State and Local Governments continue to look for improvement opportunities. Small incremental gains as well as larger, more transformative ones. Especially in the areas of measuring and improving Department and program performance, innovating citizen / customer service delivery models, containing costs in and around health & human services and rebuilding the nation’s aging infrastructure.
Tower Strategy Group helps senior executives within State and Local Governments across the full cycle of strategy development and implementation. From developing a compelling vision and strategy, to optimizing service delivery around those government’s specific services and programs, we make certain State and Local are pointed in the right direction.
One level deeper, we help ensure that government institutions are structured appropriately to execute on their vision. By not only putting the right organizational structure and processes in place but also by making certain that Department and Program performance is measurable and trackable, easily understood and that it can quickly be troubleshot.
Beyond simply advising State and Local Executives on “what” they should do, we play a hands on role. Rolling up our sleeves to help build capacity within their teams, upskill their people and drive individual transformation and modernization efforts through to completion. With an eye towards managing change and culture in an environment where the rewards for success are low. And the penalties for failure are high and public.